Importer Control Office

One relationship for the import follow-through that keeps living in your head.

Noventra runs the recurring control layer that keeps shipments, records, broker handoffs, duties, invoices, and open issues visible, owned, and moving.

Start a fit conversation See how the office works

Start with 90 days. Every relationship begins with a fixed-fee Control Desk phase. We establish the working view, responsibility rhythm, and escalation rules before discussing a continuing engagement.

The operating problem

Import work gets expensive when responsibility is spread across too many inboxes.

Shipment status, broker questions, missing documents, duty and invoice follow-through, and unresolved exceptions should not depend on an owner remembering what to ask next.

Noventra creates a shared operating view so the right person can see what is moving, what is waiting, and what decision is needed without turning leadership into the daily follow-up desk.

A strong early fit

Recurring, shipment-sensitive import activity
A broker, forwarder, finance team, and operating team that need a clearer shared view
Fragmented, overloaded, or insufficient ownership of import follow-through
A willingness to establish one accountable operating cadence

The promise

Cleaner control without making you live in the weeds.

We coordinate the recurring work around shipment status, documents, broker handoffs, entry packets, duty and invoice follow-through, and open operational questions. Your team is pulled in where its judgment is needed.

Explore the Importer Control Office

Control artifacts

Make responsibility and next action visible.

The office does not ask clients to adopt another software platform. It gives the operating team a clear, disciplined control view.

Illustrative shipment ledger

A single view of what is moving, missing, cleared, blocked, or waiting.

A focused excerpt, not a dashboard. Each row shows the control state and the next owner action.

Illustrative example. Demonstrates method, not client results.

Reference	Control state	Owner	Next action	Due
S-1042	Ready for broker	Noventra	Confirm broker receipt	2026-08-01
S-1045	Waiting on document	Client	Provide corrected invoice	2026-08-02
S-1048	Decision required	Client leadership	Confirm commercial terms	2026-08-01
S-1039	Records complete	Finance	Route broker invoice	2026-08-04

Starting engagement

Build the working control layer before expanding the relationship.

Qualify

We confirm operating relationships, shipment rhythm, open backlog, decision authority, and the work that belongs in the first 90 days.

Establish control

We set up the control view, responsibility split, broker handoff rhythm, and escalation path through the 90-Day Control Desk.

Decide what continues

At day 75, Noventra and the client decide whether to continue, expand, tighten scope, or conclude the work.

Leadership

Named people. Clear responsibility.

Noventra is deliberately built around accountable leaders and disciplined handoffs, not an appearance of scale.

Garrett Jones

Director, Finance & Operations Advisory

CPA; individually licensed U.S. Customs Broker

Garrett brings finance, controls, and import operations into one operating view. He helps importers build the reporting, cash-flow visibility, records discipline, and broker follow-through systems that keep recurring issues from getting lost across teams. At Noventra, Garrett leads the finance and operations work behind the Importer Control Office, including control design, exception escalation, and coordination across accounting, brokers, and client leadership.

Evist Jones

Director, People & HR Advisory

Evist helps growing organizations build the people systems and internal rhythms needed to operate with clarity. Her work spans people operations, organizational strategy, client relationships, partnerships, and culture, with a practical focus on how roles, decisions, and day-to-day work fit together. At Noventra, she helps ensure that growth does not outpace the structures supporting the team.

Daniela Mérida

Director, Supply Chain & Quality Operations

Daniela brings more than a decade of hands-on experience across seafood and meat processing, spanning production operations, quality assurance, food-safety systems, and team leadership. She helps teams identify bottlenecks, improve yield, and build practical SOP, GMP, HACCP, and FSMA-aligned workflows without losing sight of day-to-day execution. Bilingual in English and Spanish, Daniela connects production-floor realities with the documentation, training, and follow-through required to keep quality operations moving.

A practical next step

Tell us where the work is getting stuck.

We will review the fit, respond within one business day, and determine whether a short conversation makes sense. Pricing follows qualification because the operating load and exception intensity vary by business.

Please do not send shipment files through the website.

Start with plain-language context. We will request any appropriate records through the agreed engagement process.

Start a fit conversation